Ensuring user success
Once a company becomes a client, First American CoreLogic takes a proactive approach to making sure users receive the training they need to make full use of the solutions available. First American CoreLogic’s training department is immediately in touch to set up interactive Web conferencing classes or onsite training for larger groups.
Before training begins, First American CoreLogic’s team performs a needs assessment to understand the client’s working environment, business models and rules governing the client’s First American CoreLogic deployment. Training is customized to meet the client’s needs and includes resource materials, as well as access to ongoing customer support to answer any questions that arise.
As part of the ongoing business relationship, First American CoreLogic’s training and support departments actively work with users to ensure they understand and feel comfortable working with CoreLogic’s tools and reports.